MANAGEMENT SERVICES

We are a FULL SERVICE Property Management Company. Our commitment to professionalism is our number one goal. Our specialty is professional leasing and management of single family homes, condominiums and townhouses in Los Angeles and the surrounding areas. We are committed to giving our owners and tenants the most professional service that’s available today. We say what we do and we do what we say.

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Rent Collection

All rent is due on the 1st of each month and is considered late if received after the 3rd of the month. We feel that the collection of rent is one of the most important functions of managing your property. Tenants are able to pay their rent online and can set that up as a recurring payment.

Accounting Services

Every transaction affecting your account balance is recorded and explained in detail. Our computerized accounting system enables you to see exactly what has transpired with your property monthly. As part of our ongoing efforts to serve you, we are happy to announce our new Owners Portal feature.

With the Owners Portal you will have the ability to access current and historical Owner Monthly and Year End Reports and download these reports on demand in PDF format. This gives you anytime, anywhere access to the same Owner Reports that you receive monthly.

Copies of all work orders and receipts are kept on file throughout the year.

We will be happy to provide duplicate copies of this information at the end of the year to help you with your tax preparations.

In addition to the monthly statements, we also provide a complete account summary at the end of the year. This shows you each accounting transaction posted on your property during the year: i.e. total rent received, total mortgage payments made, total maintenance expenses, etc. These statements are specially designed to simplify the year-end tax preparation job for you or your accountant.

Leasing

We want good tenants just as much as you do! We pride ourselves in the quality of tenants we are able to attract. Our extensive tenant screening and credit investigations help ensure this. Vacancies are expensive for both of us. We make every effort to keep our vacancies to a minimum. Our aggressive marketing techniques allows your property to be presented to the largest possible market in the shortest possible time. Applicants are required to complete a rental application and to provide credit information and references.

Once a tenant's application has been approved, appointments are made with the prospective new tenant, to sign the actual lease agreement. We review the lease thoroughly with the tenant. This gives us a chance to answer any questions and to carefully explain the tenant's responsibilities as well as our company's policies and procedures. This attention to the tenants needs greatly reduces misunderstandings and eliminates many potential problems before they are problems. A copy of the lease agreement will always be sent to you upon execution.

Prior to the tenant moving in we document the condition of the property with photos of the property. We find this helps avoid any problems when their lease is up as to the condition.

Repairs and Maintenance Services

Timely and competent maintenance is the key to protecting your investment. Our goal is to provide you with this important service at a reasonable price using only qualified personal.

All repair and maintenance services are performed by independent, outside vendors and contractors, not by company employees. Each has been selected because of their ability to provide the best possible service at the best price. You reserve the right to schedule and control any or all repair and maintenance responsibilities if you desire.

Routine repair and maintenance will be performed as needed and will be based on urgency and importance. For any major job, we usually obtain written estimates, notify you, and obtain your approval before we proceed.

We ensure the quality of the work performed by doing spot checks and follow up inspections. You are further protected because each job is fully documented in writing and supported with receipts.

Management Fees

Our monthly management fee is payable when the rent payment is received. It is automatically deducted from your account at the time the rent payment is posted. However, since one of our jobs is to keep your property occupied, we will not deduct the monthly management fee if your property is vacant. We do not charge a monthly minimum. Our monthly management fee is 8%.

Security Deposits

For additional protection, appropriate security deposits are always collected upon completion of a rental application by a prospective tenant. The amount of deposits are based on the monthly rental rate and the credit worthiness of the tenant. Applicants with pets are required to pay an additional pet deposit if a pet is approved by the owner.

Strict and Compliant Evictions

Even with careful placement there is occasionally a tenant who needs to be evicted. Our staff is extremely knowledgeable in state and local landlord/tenant laws. If the tenant does not pay rent on time or violates the terms of the lease, we initiate the proper notices and legal steps necessary to minimize your costs and get the property leased again.

Scheduled Inspections

Professional inspections of your property both inside and out are necessary to assess property conditions and ensure tenants are complying with the terms of their lease. Below are the 4 types of inspections performed:

Pre-Leasing Inspection - We perform this inspection prior to marketing your home to determine any necessary work to be completed.
Move-In Inspection - Move-in Inspections are performed to thoroughly document the condition of the home when the tenant takes possession.

Move-Out Inspection - Move-in Inspections are performed to thoroughly document the condition of the home when the tenant turns over possession. The inspection is then compared with the Move-In Inspection to determine any claims that may be necessary against the tenant’s security deposit along with any other action which may be necessary.
Periodic Inspection - A periodic inspection is performed approximately 90 days prior to the lease expiration each year. Inspections may also be performed if there is a suspected lease or HOA violation.

Technology Advantage

Our goal is to provide you with the best service and manage your properties efficiently and effectively. Our team has invested in a complete and modern software solution. We are excited to share several of the new capabilities and how they will benefit you.

More effectively market your properties and fill vacancies sooner. Applicants can also apply right from their smartphones.
Price rentals right for your market and reduce vacancies. We provide a rental analysis for rentals similar to yours in the same geographic location. This insight allows us to maximize your revenue and fill vacancies faster.
Screen for the best residents. Streamlined, built in resident screening includes standard background and credit checks along with past rent payment history. Screens can be completed in minutes - enabling us to place the highest quality residents quickly.
You will be paid faster and more securely. New functionality provides our team the ability to deposit funds directly into your bank account. No more waiting for a check in the mail.
Collect rent faster with online payment options. Modern residents expect easy, online payment options. We give residents three convenient ways to pay electronically (Cash, E-check, or with a credit card).
On-demand access to your statements. Owner statements are securely posted to an online Owners Portal, saving time and paper. These simple statements provide you with a quick snapshot of your property details for the past month. We can also include maintenance invoices and additional reports you request.
Handle property maintenance issues faster. We use Yardi for electronic work-orders and communication with vendors so we can quickly resolve issues. At your request, we can email you a copy of the work order and relevant information giving you real-time updates.